Planned Downtime

TABLE OF CONTENTS

• Planned Downtime principles 
• More information

At Drieam, we are constantly working to improve Eduframe. In general, we release updates and improvements without it being noticeable by you or any of Eduframe users. In some exceptional cases, we need to temporarily bring the application down. We call this planned downtime. If planned downtime is necessary, you will be informed in advance.

Planned Downtime: principles 

• To inform our customers on planned downtime, our key contact points per customer will be informed. 
• Notifications and updates are sent from here. 
• We do not separately notify end-users like participants, teachers and key contacts.
• In case of planned downtime, all Eduframe portals are down. This includes the student, teacher and business portal as well. 
• The ability to login to Canvas depends on the used login setup: 
  • If you make use of Eduframe as identity provider / single sign on (SSO), you cannot login through the Eduframe login page and thus not login to Canvas, because Eduframe is down.  
  • If a user is already logged in to Canvas, Canvas can still be used.
• Emails scheduled during planned downtime will start immediately after Eduframe is back up. No additional actions are needed. If emails will not be sent, we will explicitly inform you about it. 
• Your website - in case integrated with Eduframe - will be unaffected. Only the signup page - which is Eduframe - will be unavailable.
• We show the following information message to users that try to reach Eduframe during downtime.
• After the downtime, there is no additional action for you to take. Even better: Eduframe will work even better, since maintenance just took place.
• If you want to be informed on any future planned downtime, you can register for updates here.

More information

Click here for other info about Eduframe

Click here if you have any questions for support.