Recording your network response (support purposes)

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Thank you for reporting unexpected behaviour by Portflow. Sometimes the error message is providing you nor our support agents with the relevant information to solve your issue. Recording your network response will give us more information which can help us help you.

In this article we will explain the steps of recording your browser’s network panel.

1. 'Inspect' your browser page    
   Right click anywhere on the page
2. Select the 'network' tab
   At the top there are several tabs: Elements, Console, Sources, Network
3. Click 'clear network log' and then 'start recording'. Filter on 'fetch/XHR'
   Click the 'clear' icon to clear the log. If the red recording icon is not on yet, select it. Turn on the filter to hide irrelevant information.
4. Start a screen recording
   Instructions from Windows and Mac. Make sure to include the 'inspect' drawer in the video.
5. Retrace your steps which caused the error message. Keep the 'inspect' drawer open!
   Do what you did when you received the error. If any row displays in RED, click on it, and open the 'response' tab, to show us a more detailed description of the error.
6. Stop your screen recording
   When you have finished the demonstration, end and save the video recording file.
7. Download the network response file
   Click the download icon to save the .har file
8. Send the video recording and .har file in a ticket to the support agent.